Frequently asked questions

2016 GHENT FLORALIES TICKET SALES

Where can I book tickets?
You can book your Floralies tickets [on our website][] or on the day at the entrance of all the Floralies sites. Tickets will also be available from 1 March in these “de Lijn” shops in East Flanders (be smart and purchase a combi ticket, then you can make unlimited use of the tram and bus on the day of your visit):

  • Aalst: Dokter André Sierensstraat 4
  • Gent: Korenmarkt, Sint-Pietersstation and Gent-Zuid
  • Sint-Niklaas: Leopold II-laan 2

Can I buy a ticket at the entrance to the 2016 Ghent Floralies?
Yes. Tickets can be purchased at the entrance of all the Floralies sites.

I purchased a ticket online. How do I get in with it?
After payment you receive an email with a digital ticket in attachment. Bring a printed version of the ticket and go to the entrance of the first Floralies site you visit. Your ticket will be scanned and you will get a bracelet. The bracelet gives you access to the whole 2016 Ghent Floralies route.

I bought my ticket online but still have not received it. What should I do?
First check your spam folder. Some email programs do not understand that the email with your 2016 Ghent Floralies ticket is the most important email of the year. If you do not find your ticket there either, contact us via info [at] floralien.be. We will help you further.

Are there price discounts?
Special rates apply for children, young people, students, schools and groups. All prices can be found here .
Persons accompanying a disabled person can collect a free entrance ticket on location.

How do I make a group booking?
A written booking is mandatory for groups of 20 or more paying visitors of all ages - subject to availability. To book a group visit, download and fill out the 2016 bookings form for groups and send it to groups [at] floralien.be. The booking form can be found here .

What is included in a ticket?
A ticket for the 2016 Ghent Floralies gives you one-day access to all of the paid attractions on the 2016 Ghent Floralies route. Or show your ticket and hop on our shuttle buses that stop at each site and run every 15 minutes. Bicycle parking is free of charge.

How long is my ticket valid?
A ticket for the 2016 Ghent Floralies with its unique barcode is valid for one person for access for the entire day on the day indicated. Would you like to spread your visit over 2 days? You can. We also offer a 2-day ticket.

YOUR VISIT

What are the opening and closing times of the festival?
The 2016 Ghent Floralies will be held from Friday 22 April through Sunday 1 May 2016, from 8 a.m. to 10 p.m. (no entrance permitted after 9 p.m.). Note: the Museum of Fine Arts (Citadel Park site) is open from 8:30 a.m. to 5:30 p.m. (last admittance: 30 minutes before closing time).

Can I bring my children to the festival?
Of course. With a range of participatory workshops, exciting guided tours, entertainment, green experience spaces and pop-ups at all the Ghent Floralies sites, the 2016 edition is a colourful wonder for young and old. Discover the complete programme here shortly. Remember that schools are eligible for a discounted rate!

Primary school children visiting the 2016 Ghent Floralies with their parents will also receive a free things-to-do book that they can fill in themselves. The book has 4 chapters, each linked to one of the 4 Floralies sites. There are various fun do/think/play tasks per site. But no need to panic, it can be filled in at home as well!

Are the Floralies sites accessible for people with a disability?
The 2016 Ghent Floralies route has been screened for use by wheelchair users and the blind and visually impaired. With a view to comfortable walking, we have provided sufficiently wide pathways where possible and we limit changes in the level of the path. However, some attractions are installed in historical buildings and therefore sometimes less accessible. There is no wheelchair provision at the sites.

Persons accompanying a disabled person can collect a free entrance ticket on location.

You can hop on one of our shuttle buses free of charge by showing your ticket. Buses stop at all the Floralies sites and provide good connections between the four sites. Buses run every 15 minutes between 8 a.m. and 10:30 p.m.

Is parking available for those with a disability?
We provide extra parking at all the Floralies sites.

Is everything under a roof?
70% of the festival is under a roof. Regulating the temperature and humidity is of the utmost importance in keeping the plants and flowers in top condition.

Will there be a first aid station at the 2016 Ghent Floralies?
Yes. The heroes from the Red Cross will once again be present (you can find them at the red cross symbol).

Can I visit the 2016 Ghent Floralies with a guide?
Our guides will be happy to lead you around the Floralies route through a selection of special creations and projects by leading national and international florists, ornamental growers, landscape architects and artists. It is possible to book a guide for your group (max. 25 people/guide) for 100 euros per site. A guided tour of one site lasts approximately one hour. When making a group booking, you can mark on the booking form whether or not you wish to book a guide at a particular site. The booking form for groups can be found here .

Is it possible to start your visit at any of the 4 sites?
Yes. You can start your visit at any one of the four Floralies sites. After this, we advise you to follow the recommended route. This starts at the Bijloke site, then on to the Leopold Barracks, through Sint-Pietersplein and ends at the Citadel Park.

How long does a visit to the 2016 Ghent Floralies take?
The distance between the four Floralies sites is just under four kilometres. You can follow the route at your own tempo. Each site has areas to rest and enjoy the surroundings. Count on about an hour per site for a comfortable experience.

Is there a map of the Floralies route?
Download the Floralies map here (PDF). Printed maps will also be available at the entrance to each of the Floralies sites.

Can I bring my dog?
Animals are fantastic, but unfortunately not everyone is as enthusiastic about your trusty pet as you. We therefore ask you to please leave your pets at home. Only guide dogs for the blind are allowed at the Floralies sites.

Can I smoke at the 2016 Ghent Floralies?
Smoking is not permitted at the Floralies sites.

What happens to lost objects?
Lost objects are collected at the site entrance. Can’t find your lost object? Send an email to info [at] floralien.be describing what you lost, when and where. We will contact you if we find your lost object.

Is there food and drink at the 2016 Ghent Floralies?
All four Ghent Floralies sites will have pop-up restaurants, cafés and mobile food carts, all with their own character and specific qualities.

How can I pay at the 2016 Ghent Floralies?
The 2016 Ghent Floralies is going cashless. That means that there will be no drinks tickets and food tickets at the festival, but you will pay with your bracelet instead. Less time queuing, no carrying around pockets full of cash and, after the festival, you can have the remaining amount deposited into your bank account! You will soon be able to read about how everything works on our website.

Can I take photos at the 2016 Floralies?
Yes, you can. However, after the festival, a selection of images by our in-house photographer depicting the Floralies ambiance will be posted on our website and social media channels. So there’s no need to haul a camera around, just enjoy the Floralies!

ACCESSIBILITY INFO

How do I get to the 2016 Ghent Floralies?
The 2016 Floralies is being held in Ghent, walking distance from Gent-Sint-Pieters train station. The Floralies sites are easy to get to on foot, bicycle or public transport. Discover here how you can get to the 2016 Ghent Floralies quickly and easily . Coming by car after all? Please bear in mind that local parking is limited. Make it easy on yourself by parking outside the city centre at one of the Floralies car parks on the Ghent periphery or at Gent-Sint-Pieters station and then take the tram or bus.

Which train station is closest to the 2016 Ghent Floralies sites?
Gent-Sint-Pieters is the closest train station.

Are there reduced-rate combi tickets for tram and bus?
Yes. Be smart and purchase a combi ticket from 1 March in one of the five “de Lijn” shops in East Flanders, then you can make unlimited use of the tram and bus on the day of your visit. Do you already have a travel ticket? Then all you need is your entrance ticket to the 2016 Ghent Floralies, also available in the “de Lijn” shops:

  • Aalst: Dokter André Sierensstraat 4
  • Gent: Korenmarkt, Sint-Pietersstation and Gent-Zuid
  • Sint-Niklaas: Leopold II-laan 2

Are there shuttle buses between the 4 Floralies sites?
Yes. The four Floralies sites are within walking distance of each other. You can follow the Floralies route that is signposted for those on foot or you can take the free shuttle bus from one site to another.
We are offering all visitors to the 2016 Ghent Floralies a free shuttle service every day from 8 a.m. to 10:30 p.m. It links the various sites to one another at a frequency of 4 rides/hour. The buses leave from Gent-Sint-Pieters train station (bus lane 16) and subsequently stop at, in turn: the Bijloke (Bijlokehof bus stop), Sint-Pietersplein and Citadel Park (Ledeganckstraat bus stop). Gent-Sint-Pieters train station is the terminus.

ANY OTHER QUESTIONS?
Was your question not answered here? Please don’t hesitate to contact us via info [at] floralien.be or +32 9 241 50 90!